Who you buy from

The seller is Loreprint AS, organisation no. 837 410 592, Klaus Hanssens vei 20B, 5053 Bergen, Norway. PixOfUs is our storefront. Our contact address is at the bottom of this page.

These terms apply together with the product information and your order. Norwegian law applies, and these terms do not limit your mandatory consumer rights. You must be of legal age or have the necessary permission from a parent or guardian to enter into the agreement.

Pictures and content you create

Only use pictures and text you have the right to use. Agree on the use of pictures of others and obtain necessary permission from guardians for pictures of children. Do not use the service for unlawful, abusive or harmful content or to bypass security and usage limits.

You give us permission to process, store and send content to the providers that need it to create and deliver what you order. We do not take over your rights in your content.

AI pictures may contain mistakes and unexpected details. We do not promise unique results or copyright protection. Check faces, text, cropping and other details before ordering. This does not limit your rights if the service or print is defective.

Image credits are covered by the dedicated terms and withdrawal information below.

Ordering and payment

Choose your product, size, quantity and design before payment. Check your delivery address too. The order becomes binding when you confirm the order with an obligation to pay at checkout. You receive an order confirmation.

Prices are shown in Norwegian kroner. The full price, including shipping and any applicable taxes, is displayed before you confirm payment. The price of an existing agreement does not change retrospectively.

Stripe processes payment. Available payment methods are shown at checkout. PixOfUs is operated by Loreprint AS, so either name may appear in payment information.

Production and delivery

Posters and cards are produced for your order through Gelato and its partners. We deliver to addresses in Norway, excluding Svalbard and Jan Mayen. Available shipping options, costs and expected delivery are shown during ordering.

We remain responsible for your order when partners print and ship it. The risk normally passes to you when you or someone you designate receives the goods. Contact us if your order does not arrive.

If delivery is delayed, your rights under the Norwegian Consumer Purchases Act apply. These may include requiring delivery, setting a reasonable additional deadline, cancelling when the legal conditions are met and claiming compensation.

Withdrawal and cancellation

Posters and cards printed with your pictures, text or personal design are made to your specifications. These goods are exempt from the usual 14-day right of withdrawal under section 22(e) of the Norwegian Right of Withdrawal Act. A product is not automatically exempt just because it is made to order.

Contact us promptly if you want to change or cancel an order. Cancellation before delivery is governed by the Consumer Purchases Act and is distinct from withdrawal. We may be entitled to compensation for losses caused by cancellation, within the limits of the law.

The withdrawal exemption does not remove your right to complain about defects, damage or non-delivery.

If something is wrong

Contact us with your order number and a description of the problem. A photo can help explain a fault. You deal with us, not the printing partner.

Notify us within a reasonable time after discovering a defect; this period can never be shorter than two months from discovery. The final deadline is two years, or five years for goods ordinarily intended to last substantially longer than two years.

For a defect, you may be entitled to free repair or replacement, a price reduction, cancellation and compensation under the Consumer Purchases Act. We cover necessary return costs for a valid defect claim. Arrange any return with us first.

Screens and prints can reproduce colours differently. This is not a blanket exclusion of our responsibility: the print must still match the agreement and reasonable expectations.

Accounts and changes

Keep sign-in codes private. We may restrict use that breaches these terms or threatens security and will normally explain why. This does not remove your rights relating to paid orders.

We may update the terms for future use and new purchases. The version in effect when you ordered applies to that order. We notify you of material changes to an ongoing agreement.

Resolving disagreements

Contact us first so we can try to resolve the matter. If we cannot agree, you can request mediation from the Norwegian Consumer Authority (Forbrukertilsynet). Eligible cases can subsequently go to the Consumer Complaints Committee. Your statutory rights to bring a case before the courts remain.

Image credits and withdrawal

The seller is Loreprint AS, organisation no. 837 410 592, Klaus Hanssens vei 20B, 5053 Bergen, Norway. PixOfUs is our online shop. Contact: hei@pixofus.com.

You buy one image-credit pack at the total price shown before payment. This is a one-off purchase without a subscription. One credit is used to create or edit one image. Failed attempts restore the credit. Prints and shipping are sold separately. You need a PixOfUs account, internet access and an up-to-date browser. Images are AI-generated and results can vary.

The purchase becomes binding when you confirm your payment obligation in Stripe checkout. Credits are added after confirmed payment. Free credits and print-purchase rewards are used first, then purchased packs in purchase order. Purchased credits do not expire.

You have 14 days to withdraw, starting on the day after the contract is concluded. If the final day is a Saturday, Sunday, Norwegian public holiday, 1 May or 17 May, the deadline extends to the next working day. Clearly notify us before the deadline using “Request a refund” under My account → Image credits, by email to hei@pixofus.com or by post. You may use the form below, but it is not mandatory. We acknowledge electronic withdrawal requests by email.

If you expressly request that the service starts during the withdrawal period, you pay a proportionate amount for credits actually used. On withdrawal, we refund the unused part of that purchased pack: price paid × unused credits / credits in the pack, rounded to the nearest øre. Free and reward credits have no cash refund value. We do not deduct Stripe fees or any other refund fee. The right of withdrawal ends once the agreed service has been fully performed, provided you expressly consented in advance and acknowledged this.

We handle withdrawal notices manually and reserve the pack’s unused credits when we start handling your request. Please avoid using the pack after sending your notice. Any image attempts already in progress are resolved first; failed attempts from that pack are included in the refund. We refund without undue delay and within 14 days of receiving your notice, using the original payment method. If a payment or image attempt is stuck, we contact you and resolve it manually.

Your mandatory statutory rights prevail, including where withdrawal information was missing or there are defects or non-delivery. You may then be entitled to a longer deadline or a larger refund. Contact us even if the ordinary withdrawal period has ended. Please contact us first about complaints; you can then ask the Norwegian Consumer Authority for mediation. We offer no additional satisfaction guarantee.

WITHDRAWAL FORM
To Loreprint AS, Klaus Hanssens vei 20B, 5053 Bergen, Norway / hei@pixofus.com
I/we hereby give notice that I/we withdraw from my/our contract for the following service: Purchase of image credits from PixOfUs.
Ordered on: ______
Purchase reference / account email: ______
Name of consumer(s): ______
Address of consumer(s): ______
Date: ______
Signature (only if this form is sent on paper): ______